Service Calls

Deliverables

• Re-establish reference for clean flow conditions
• Support process and program adjustments
• Evaluate operation, filtration and cleaning cycles
• Adjust hardware/software as required
• Service Report

Clean-In-Place (CIP)

Benefits

• Optimal restoration of system performance due to fouling
• On-site mentoring of operator(s) by PTS professional regarding Clean-in-Place procedures

Deliverables

• A certified PTS professional will spend one day on site to perform or supervise Clean-in- Place of customer system
• Troubleshoot customer CIP protocol
• Recommend and/or perform (where time permits) appropriate CIP protocols to address extreme performance issues due to fouling
• Hands-on CIP training
• Service Report

Training

Benefits

• Improved operator ability and confidence
• Increased run time and improved performance
• Operator Certified - skills to be successful in operation of new system or in leveraging process, hardware or software upgrades
• Operator Continuing Education Units

Deliverables

• PTS professional provides a one- to three-day training event (depending on number of operators and type of training)
• "Operator Certification", "Advanced" and "Refresher" training units (as required)
• Training Certificates and Report

Process Appraisal

Benefits

• Increased process efficiency and productivity
• Understand existing system status
• Establish technical basis for process adjustment and/or system upgrade
• Identify process enhancements to improve production, product quality, runtime and reliability
• Direct access to PASS applications knowledge for process improvement

Deliverables

• One to three days onsite (as required) of PASS Applications Specialist to appraise system operation, performance and protocols in customer context
• Comprehensive system and process audit to identify process status, effectiveness, issues, and known impacts
• Assess system component status with repair/replace/ upgrade recommendations
• Define opportunities for process adjustment and protocol improvement
• Collection, analysis and interpretation of process data
• Process Appraisal Report

System Inspection and Commissioning

Benefits

• Effective system start-up of new, rebuilt, or relocated Pall systems
• Hands-on training and mentoring of site operator(s)
• Identification and recommendation of ongoing service needs specific to application
• Cost-effective means to maximized runtime and minimized unscheduled downtime

Deliverables

• One to five days onsite of factory-trained PTS commissioning and service professional
• Inspection of system installation and system components for appropriate function in application
• Verification of system drawings, operating procedures and protocols per manual
• Instrument loop and calibration checks, system function test
• Service Report

Pall Corporation Will Provide a Quotation for
the Desired Service Package Upon Request.

Regular Service

All normally scheduled, non-emergency service events will be charged at the regular PTS service rate.

Emergency Service

All emergency offsite service support via phone or email or onsite service work will be provided by PTS at a premium rate.

Next Step:

Contact the Pall Technology Services Professional in your area