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Service Contracts
10/5 Support
Benefits
- Increased system run-time
- Rapid response to technical questions
- Minimized unscheduled downtime
- Timely recommendations for optimizing system performance and taking corrective action
Deliverables
- Annual 10 hour/day, 5 day/week support via telephone or email
- PTS service professional to guide you on troubleshooting and corrective action
- Services during regular business hours provided at regular rates
- Services outside of regular business hours provided at premium rate
24/7 Support
Benefits
- Optimal system run-time
- Rapid feedback to minimize emergency or system shutdown impact
- Timely recommendations for corrective action, system restoration, and optimal system performance
Deliverables
- Annual 24 hour/day, 7 day/week support via telephone or email
- Rapid response of PTS service professionals to guide you on troubleshooting and corrective action
- 24/7 services billed at regular rates
- Coordinate onsite service as necessary
Planned Maintenance
Benefits
- Improved system performance, reliability, and life cycle
- Minimized operating cost and downtime
- Early identification of any technology, process, or training requirements
- Regular onsite access to PTS system knowledge and PTS service professionals
Deliverables
- Regular (monthly, quarterly, semi-annual) onsite interaction with PTS service professionals
- Inspection and check-up to evaluate system components including filter elements, membrane modules, control instrumentation, electro-mechanical functions, pumps, valves, seals, sealing surfaces, and shafts
- Replace system components as needed
- Address irregularities, noises, vibrations leaks
- Re-establish reference for clean flow conditions
- Support process and program adjustments
- Evaluate operation, filtration, and cleaning cycles
- Adjust hardware/software as required
- Technical report
- Process appraisal and support components can be added to contract upon request
Life Cycle Program
Benefits
- Optimal system performance, reliability, and life cycle characteristics
- Minimized operating cost and downtime
- Real-time identification of any technology upgrades, process adjustments, or training requirements
- Continuous access to PTS system knowledge and experience of PTS service professionals
Deliverables
- Multi-year combination of onsite and phone/email support of PTS service professionals
- Priority response times and scheduling for emergency situations
- Spare parts discount and delivery priority
- Inspection and checkup to evaluate system components (see Planned Maintenance)
- Address irregularities, noises, vibrations, and leaks and replace system components as required
- Evaluate operation, filtration, and cleaning cycles and adjust hardware/software as required
- Annual appraisal to analyze process data for adjustment of system performance to original or new specification
- Periodic technical reports with data trending, analysis, and recommendations
Mobile Unit Service*
Benefits
- Real-time response to mission-critical issues affecting the operation of mobile units
Deliverables
- Annual contract to provide onsite and offsite phone/email support of mobile fluid treatment units (see above Support and Planned Maintenance contracts for details)
System Operation
Benefits
- Maximized run-time - reliable operation of fluid treatment system
- Minimized downtime - immediate response to system emergency events
Deliverables
- Annual or multi-year commitment of onsite PTS operator to operate and maintain asset on behalf of customerowner
- Continuous technology and process support from PTS Service Centers
Service Fees
Pall Corporation will provide a quotation for the desired service package upon request
Next Step
Contact the Pall Technology Services Professional in your area
