Contact Us about our Service plans
For more information on Pall service plans contact our advisors to find the solution that best suits your needs.
U.S. and Canada:
1-855-920-7255
Available 8AM - 8PM EST Monday - Friday
EMEA:
00800 7255 8324
Available 8AM - 8PM CET Monday - Friday
Recommended service level
The Preventive Plan
The Pall Preventive Plan is a proactive approach to prevent instrument failure, reduce unscheduled downtime and enable you to perform your daily workflow with confidence. The scheduled maintenance includes inspection and cleaning, together with any adjustments needed to maintain the system performance. Any minor problems identified are investigated and resolved, ensuring reliability and safeguarding your instrument’s performance.
The Advantage Plan
Extended service coverage for extended product lifetime. Our Advantage Plan is an extended service coverage based on your risk assessment and budget. In addition to an annual preventive maintenance visit, the plan covers labor and travel costs for repair and heightens cost control for your equipment due to unforeseen issues.
The Optimizer Plan
Our Optimizer Plan is an all-inclusive package including an annual preventive maintenance/calibration visit, labor, travel and spare part costs to forge maximum uptime, highest productivity and total peace-of-mind allowing you to focus on your core competencies and let us take care of your critical assets. The plan allows you to experience our worry-free contract support, including predictable ownership costs, simplified budget planning and priority scheduling.
Recommended service level
The Protective Plus Plan
Calibration and preventive maintenance in one solution. This three-year plan provides all the benefits in the Protective Plan as well as one scheduled preventive maintenance visit within three years for peak performance and a prolonged life for your equipment. Additionally, your service cost is locked for three years avoiding annual price changes and mitigating the cost impact when factory recommended preventive maintenance is due at the end of the 3-year cycle.*
The Optimizer Plus Plan
All-inclusive coverage to optimize your investment. This comprehensive three-year plan combines the benefits of the Optimizer Plan with one scheduled preventive maintenance visit within three years to achieve true and total peace of mind. The plan enables you to avoid annual price changes as it allows you to judiciously invest now to anchor service costs for 3 years, in addition to mitigating the cost impact when factory recommended preventive maintenance is due at the end of the 3-year cycle.*
Pall service plans are designed to resolve your issues as quickly as possible. The optimizer specifically reduces process and administrative burden, to allow us to meet your equipment needs as quickly as possible.
Accelerator℠ E-training Center
Save time and develop your expertise at your own convenience with 24/7 access to online learning materials on upstream processing, downstream processing, and formulation & filing.
Accelerator℠ Process Development Services
Your Biotech journey, your choice - optimized through our Process Development Services. Once your new process is up and running, we will continue to support you with ongoing training as required, regular servicing of equipment and assurance of supply for all your process consumables.
Accelerator℠ Validation Services
Technical, regulatory and scientific consultancy to support process qualification and validation.
Accelerator℠ Documentation Center
Looking for Batch Certificates, Quality Documents or Validation Guides?
Accelerator℠ Virtual Reality Center
The Accelerator Virtual Reality (VR) Training Center is another critical element in our blended training approach that complements classroom training, hands-on training, and e-training.